Heirloom Material Return Your materials Returned

When you trust us with a piece of your family's history — a uniform, a blanket, a duffle bag worn by someone you love — we don't take that lightly.

The Heirloom Material Return covers everything required to get your remaining materials safely back to you. That includes careful packaging, proper labeling, handling with the care your items deserve, and return postage directly to your door.

Depending on the timing of your order, your materials will be returned one of two ways — tucked inside the same box as your finished heirloom piece, or shipped separately in a dedicated package to ensure nothing is delayed.

Shipping Information

• Shipping Costs: Calculated by weight and location.
• Free Domestic Shipping: On orders over $199 (excludes Hawaii & Alaska).
• Shipping Options:
• Standard Flat Rate/Economy: $9.99
• UPS 2-Day Air: Rate calculated at checkout based on weight and location.

Order Processing Time

• Orders are processed within 5-7 business days from Lakeland, FL.
• Note: Processing time is separate from Carrier speed. Shipping speed is determined by the carrier and choice of customer at check out.
• Note: UPS does not mail out on Sundays.

Shipping Method

• Flat Rate will ship via USPS or UPS based on your selection. For APO/FPO/DPO addresses, choose Standard Flat Rate for USPS shipping.

Returns and Exchanges

• If your bag isn’t the right fit, return it within 30 days for a full refund (shipping fee excluded).
• Items must be in like-new condition with tags attached.
• Submit return requests through our Return Portal.
• Customer is responsible for return shipping costs; shipping fees are non-refundable.

Gift cards are non-refundable and non-returnable. After 30 days, items may be returned for manufacturing repair.