Hobby | Heirloom "Your Materials, Your Story"

When will my custom Heirloom order be completed?

Once we receive your materials at our facility, it will take approximately 6-8 weeks to process and complete your order. 

What type of materials can be used for an Heirloom handbag?

• Dress Uniform
• Trench Coat
• Wool Blanket
• Duffle Bag
• Flight Suit
• First Responder Uniform
• Pilot/Flight Attendant Uniform

What R. Riveter products will I be able to select from for my Heirloom product? 

The Otto
The Dot
The Hopper
The Patton
The Hobby
The Whittle
The Zipper Pouch
The Dopp Kit

 What part of my handbag will be made from my Heirloom materials?

The outside shell will be made from your Heirloom materials. All liners will be our classic black and white stripe. For the leather portion of your handbag, you will have the option of black or brown leather trim used in our signature handbags.

How should I prepare my material before sending it in?

Please remove all name tapes, ribbons or insignia that you do not wish to be on the handbag. We recommend that you keep all buttons on the uniform if you would like to incorporate them in the final product.  

Please make sure materials are properly cleaned before sending off your Heirloom materials. We suggest sending in your materials for dry cleaning. We cannot accept   materials that are not clean and in good condition. Materials that are torn, or damaged could affect the integrity of the final product.

Where do I mail my Materials?

Once you have received your items back from the dry cleaners or feel they are satisfactory please package your materials in a poly bag to ensure if there are any mishaps during shipping they remain in a water resistant container. 

Please put into a safe box of your choosing and seal well with packaging tape.   It is VERY IMPORTANT to include your order number in and on the box.   This is how we are identifying your materials for the production process.  

You should choose the speed and carrier of your choice, but please add insurance and retain the tracking number

Riveter
Heirloom Department
219 East Main Street
Wauchula, FL 33873

How much material do I need for my Heirloom product?

We suggest you decide what products you would like to have, and then review our chart for material usage.   

Can I make changes or cancel my order?

Once our team receives your materials the process for crafting begins and the order may not be canceled. We will consider your materials “received” on the date the tracking information lists delivered.

Can I specify if I want R. Riveter to use specific parts of the uniform on my bags?

Our team is committed to making sure your Heirloom handbag is the highest quality. We have been upcycling and curating pieces like this one for many years and have learned where each type of textile and material perform the best as we create your bag to function and serve you for years to come.

We will ask you if you like lots of embellishments, or to keep it subtle.  Lots of embellishments means that we will use pockets and pieces of the uniform to make it look more like the original item where possible.   Classic means that we will use the material but will leave out the original uses of the material, such as pockets or buttons, making the bag look more like our signature handbags on our website. 

Can you sew on patches I provide and curate the pins, etc. as it relates to my military uniform?
In the past we have done this, but to be respectful of the history of each of these items it is difficult to know all the policy that was set for each uniform.  We want to be good stewards of our American history and not unknowingly offend the service member or the memory of that time era.  Because of the many different rules to uniforms and the back and forth in the design process we have decided to take these items off and return them to the owner.  They are able to be pinned on in according to the recipient where they best prefer.   This lowers the cost of the bags and makes it more accessible to everyone.   

 If you would like to keep any name tapes, patches, buttons etc. please remove them before sending in your material.  If it is affixed to the uniform it may go into the production of the handbag, but there are no guarantees- so if you want to keep it, please remove it. 

What happens to my material after the bag is made?

After the assembly of your Heirloom handbag, we will have used much of the material and will recycle or dispose of the remainder.  If you think you want more products out of it, you must purchase those additional items during the checkout process on the same order so that we can use that in the consumption of your material.  If you buy one bag, we are going to use the best part of the material for one item.  If you buy two items, we will do our best to utilize the material to stretch across two items.

How is the thread color picked?

The thread color used for your Heirloom will match as closely to color of materials as possible.  

How will R. Riveter’s Handbag Warranty apply to my Heirloom Handbag?

Riveter’s Warranty will still cover craftsmanship, zippers, snaps, and hardware, etc for 1 year. However, due to the nature of the Limited-Edition materials, we are unable to offer warranty repairs on the upcycled materials portion of the handbag.

How do you handle Returns?

Heirloom handbags are highly customized and therefore are non-returnable, and non-refundable.  

Is this program for military members, and for military uniforms only?

Riveter’s Heirloom Program is open to the public, you do not need to be affiliated with the military. We can accept any service uniforms – including, but not limited to servicemembers, first responders, airline uniforms, etc. and all other types of materials.

Can discounts be used on my Heirloom order?

Due to the intense hand crafting involved of this special collection there are no discounts that will apply.

Who will be my contact with questions about my Heirloom Handbag?

You can reach our Heirloom crafting team at: heirloom@rriveter.com

We can’t wait for you to see how yours or your loved one’s materials look with a new purpose and new life breathed into them!

Shipping Information

• Shipping Costs: Calculated by weight and location.
• Free Domestic Shipping: On orders over $199 (excludes Hawaii & Alaska).
• Shipping Options:
• Standard Flat Rate/Economy: $9.99
• UPS 2-Day Air: Rate calculated at checkout based on weight and location.

Order Processing Time

• All Custom-Made items are processed in 4-6 weeks unless otherwise specified on the product detail.
• Processing time is separate from Carrier speed. Shipping speed is determined by the carrier and choice of customer at check out.

Shipping Method

• Flat Rate will ship via USPS or UPS based on your selection. For APO/FPO/DPO addresses, choose Standard Flat Rate for USPS shipping.

Returns and Exchanges

There are no returns or exchanges on any custom made products