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Shipping is calculated based on weight and geographic location. We ship our packages UPS and USPS.
Sometimes you get a bag that just doesn’t quite fit your idea of what you wanted. No problem it happens! If you decided this in not the perfect bag for you, R. Riveter would love the chance to try again. Please return the bag to R. Riveter within 30 days and you will receive a full refund, minus the shipping fee. Full refunds will be given on all items as long as it was returned within 30 days.
In order for a return or exchange to take place the item must be in good condition with tags still attached.
Submit a return request by going to our Return Portal and entering proper order information.
We are happy to exchange your bag for you if you are not satisfied with the style you originally ordered. You will have to send back your bag to be returned and then order the bag you would like to get instead. Because our Limited Edition Bags sell out so quickly we suggest you grab any limited edition bag as soon as you can and we will refund your money for the bag being returned as soon as we receive it in our warehouse.
Customer is responsible for all freight charges. Shipping and handling is non-refundable.
Any return, exchange or repair will not be accepted without the return authorization form and will be returned to the customer.
*Gift Cards are Non-refundable & non-returnable
After 30 days, items may be returned for manufacturing repair.
We love using real veg tanned leather in our handbags because they just better with age. If you happen to get scratches or water marks, you can usually get the bag looking new again with just a little maintenance.
Please click here to read about how to care for your veg tanned leather.
Canvas Care Suggestions:
When spot cleaning the canvas, we suggest using a brush or sponge with water only to wipe it off soiled area. We do not recommend using anything other than water as it could discolor canvas material.